There are a lot of delivery management activities and duties that include in the job position. We will discuss what these are, and how important it is.
What Is Delivery Management?
Delivery management is the system of management. It is used in the delivery and shipping of products. So with this system, the shipment process will be much easier and more efficient.
They make sure that the customers receive their orders on time, also their products are delivered in the right condition.
What Are The Delivery Management Activities?
Delivery management activities are the things that need to be done by a delivery manager. So to make sure that things are going smoothly.
Here are some of following:
Coordinate with the operations department.
This is to make sure that they have enough inventory to meet the ship date and time promised to the customer. In addition, they should have enough manpower to handle the load.
Coordinate with the sales department.
This is for them to know the number of goods that will be shipped out.
Coordinate with the finance department.
This is for them to know how much it will cost for them to ship out each package and find out how much profit they will get from it.
Make sure that all information given to the shipping department is accurate. This will help them avoid double shipments, late shipments, or any other mistakes that might cause problems for your customers or your business in general.
Especially for any special handling for each package being shipped out. This includes whether or not there should be insurance, how it should be packaged, and where it should be delivered among many other things.
Check on paperwork.
When it concerns the shipment of goods including original order, packing slip, proof of payment, etc. Make sure that all deliveries are recorded properly including date and time of delivery as well as quantity delivered, etc.
These are some of the delivery management activities that will help you run your shipping business more efficiently. However, not all of these activities and duties are limited to the delivery management department.
They can also be performed by other departments with their responsibilities.
However, it is still the responsibility of the delivery manager. To make sure that all these activities are completed without any problems.
The Importance Of Delivery Management
Now, let’s continue to know the following importance of delivery management:
1. Customer satisfaction.
Your company will gain customer satisfaction if you can send your orders on time as promised. This will make them trust your company and be able to bring you more business in the future.
2. Lower costs.
Delivery management can help reduce costs in the long run. This is because they help reduce mistakes and errors that might cause delays or extra fees from other companies to deliver your products.
3. Improved performance.
Having a system in place helps improve your employees’ performance. Because they know what is expected of them. They know how to do their job without any problems, and how to solve problems that might arise.