What are the three major models of service delivery?
The three major models of service delivery are the following: The monolithic Model, the Silo Model, and the Integrated Service Delivery Model. Scroll down to learn more.
A Simple Explanation on the Three Major Models of Service Delivery
The Monolithic Model of Service Delivery is when service delivery is distributed across a single department or unit. This model is also known as the “silo model.”
Benefits of this model include having a common set of goals and policies throughout the organization, centralized accountability, and consistency.
However, there are also some drawbacks. These include inefficient allocation of human resources, lack of coordination and cooperation, and difficulty adapting to changing needs.
The Silo Model is when service delivery is distributed across a single department or unit. This model is also known as the “silo model.”
It differs from a centralization model because it focuses on specialization, as opposed to centralization, which focuses on integration. A silo model creates functional isolation rather than functional integration.
The main benefit is that it allows for better specialization. So, it can lead to more efficient service delivery.
It also creates an environment in which employees can get better at what they do best, leading to higher quality services being delivered.
Once employees become specialized in their given area, they also have more autonomy in decision making. So, it results in less waste within departments due to redundancy and unnecessary communication.
Integrated Service Delivery Model
The Integrated Service Delivery Model is when service delivery is distributed across multiple departments or units. This model is also known as the “integrated model.”
This model allows for better coordination and cooperation between departments. It also encourages collaboration through information sharing and better communication between employees from different departments.
So, it is more complex than the monolithic and silo models, however, because it integrates services. It is also more difficult to implement than the monolithic model, due to its interdepartmental cooperation.
How Do You Determine Which Model Is Best?
You might be wondering how you can determine which model is best for your organization. You can do this by evaluating your organization’s needs.
Below are some things to think about when determining which model to choose.
For organizations that have several related functions that need to be delivered, a monolithic model may be best.
For example, there are several branches of the military that deliver services. This is an example of how the organization’s needs can determine which model to choose.
If you are thinking about this model, next you need to consider the three variables: control, coordination, and cooperation.
The silo model is for organizations that deliver heterogeneous services or products within their organization.
A silo approach has benefits such as greater specialization and efficiency. The drawback is that it creates functional isolation rather than functional integration.
The integrated service delivery model is for organizations that deliver heterogeneous services or products within their organization. The integrated model involves services from multiple departments.
This model has benefits such as greater specialization and efficiency. The drawback is that it creates functional isolation rather than functional integration.
The three models of service delivery are important for you to understand. They can help you evaluate your organization’s needs and determine which model to choose.
What are your thoughts on this? Do you have any questions? Leave a comment below or watch the video to learn more.