improving service delivery in government

Tips in Improving Service Delivery in Government

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Here’s how government authorities are starting to take advantage of digital technology, and the potential benefits it offers in improving service delivery. Continue reading to know more about the topic.

Helpful Tips in Improving Service Delivery in Government

Invest in innovation

The government should invest in innovation. Investing in innovation means investing in people and skills, as well as in digital infrastructure. 

It means creating the conditions for innovative companies to grow, and for small businesses to innovate. The digital revolution is a revolution of the mind. A revolution that requires a change in how we work and live – and that can only happen if we invest.

Improve leadership

Government should continue to improve leadership – across the whole of government. So, that it is capable of driving forward this agenda. 

In particular, there needs to be a focus on improving top-level leadership as well as leadership throughout the public sector. 

Civil servants need to be challenged to think more creatively about how they can contribute to their own improvement. As well as to the improvement of government itself. 

Good governance

Government should improve its governance through technology. So, it is able to operate efficiently and effectively, and so that it is able to deliver better services. 

There are many areas where technology can help. 

For example, systems for paying benefits could be automated so that, within five years, all benefits are paid out digitally. 

This would have a huge impact on the experience of people using the service – speeding up payments. Thus, eliminating the need for repeat visits to claim centers, and reducing errors. 

It is possible for technology to be used to reduce the amount of public money that is being spent on inefficient bureaucracy. 

The technology could help by making it easier for public sector organizations to buy goods and services from each other. At the same time, cutting down on unnecessary paperwork and saving money.

Harnessing the power of social media platforms

Social media platforms can be used to help the government to reach out to citizens. It will also allow them to engage with citizens, and help them to receive feedback. 

It can also be used as a tool for listening to public concerns, and for helping the public to express itself.

Social media is an important tool for helping the government to reach out to citizens, but it is not a panacea. 

It is important that the government does not simply use tools like Twitter as a means of talking down to people, or of simply talking at them.

Social media platforms are also powerful tools for driving up standards in public services. 

Social media should be used by the government not just as a mechanism for communicating information, but also as a way of listening to citizens’ concerns, and for helping the public to express itself.


Digital technology offers huge potential to help the government to deliver better services. It has the potential to make public services simpler, easier to use, more convenient for users, and less costly. 

There are many benefits to be gained from investing in digital technology in the public sector, and there are many ways in which it can be used to improve the experience of citizens interacting with the government. 

It is important that the government continues with its program of improving how it provides services, and that it continues to invest in digital technology. 

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